Telehealth: Essential Considerations and Practical Guides for Implementation and Success

OVERVIEW:

Telehealth has become an integral part of the healthcare system as it provides patients, healthcare providers, and staff with a flexible option to meet healthcare needs. The use of telehealth proliferated during the COVID-19 pandemic, with regulations and payment structures modified to allow payments to clinicians to provide new ways of care. This course covers telehealth best practices and use cases to transform care delivery by integrating workflows, administrative documentation, and achieving high patient satisfaction.

Target Audience

Primary care practice managers and clinicians who are considering implementing telehealth solutions or have already implemented solutions but are seeking new ways to scale practice patterns.

Learning Objectives

  1. Describe the evidence base for telehealth’s use to transform primary care
  2. Identify best practices to integrate telehealth into operational workflows
  3. Propose effective telehealth strategies to increase the benefit to patient care and improve satisfaction
Course summary
Available credit: 
  • 1.25 ACPE Pharmacist
  • 1.25 ACPE Pharmacy Technician
  • 1.25 AMA PRA Category 1 Credit™
  • 1.25 Nursing Hours
  • 1.25 Completion
Course opens: 
12/16/2022
Course expires: 
12/16/2025

Tina Gustin, DNP, CNS, RN

Bio:

Dr. Gustin serves as the Associate Professor at Old Dominion University School of Nursing, where she teaches in the Doctor of Nursing Practice Program and was appointed as the Co-Director of the school’s Center for Telehealth Innovation, Education, and Research (C-TIER), a telehealth learning hub and research center. She develops certificate programs that assure clinical competence of the telehealth providers, including instruments designed to measure telehealth etiquette knowledge and another that measures team telehealth performance with a focus on communication and etiquette. She has received several Health and Human Services Administration (HRSA) grants, totaling over 6 million dollars, aimed at reaching the rural and underserved though telehealth and interprofessional collaboration.

Dana Mueller, MD, MBA

Bio:

Dr. Mueller is the Vice President of Medicine at Mary’s Center, a FQHC in the District of Columbia serving 65,000 individuals in the metro area. Board Certified in Internal Medicine with an MBA from Johns Hopkins University, Dr. Mueller overseas the clinical administration at Mary’s Center and spearheads the clinical transition to telehealth for all medical services lines, developing workflows, documentation models, and billing guidance for the provision of clinical care via telemedicine. Dr. Mueller is a champion of effective technology integration and informatics and is actively involved in practice transformation, serving as a member on the CRISP Stakeholder Engagement Subcommittee.

Relevant Financial Relationships

The instructors, advisors, and planners of the course have no relevant financial relationships to declare.

Anti-discrimination Policy

The instructors, advisors, panelists, and course planners have agreed to our anti-discrimination policy that prohibits the inclusion of discriminatory language, graphics, or references on the basis of race, gender identity, age, color, national origin, physical or mental disability, or religion.

PHARMACISTS AND PHARMACY TECHNICIANS

Innovation Horizons is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education. Innovation Horizons designates this enduring material for:

ACPE Pharmacist: (1.25 Contact Hour) UAN: JA4008411-0000-25-040-H99-P

ACPE Pharmacy Technician: (1.25 Contact Hour) UAN: JA4008411-0000-25-040-H99-T

PHYSICIANS – AMA CREDIT DESIGNATION STATEMENT

Innovation Horizons designates this enduring activity for a maximum of 1.25 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

AMA PRA Category 1 Credit™

NURSES – ANCC CREDIT DESIGNATION STATEMENT

Innovation Horizons designates this enduring activity for a maximum of 1.25 ANCC contact hours. Nursing contact hours will be awarded for successful completion of program components based upon documented attendance and completion of evaluation materials

JOINT ACCREDITATION

In support of improving patient care, Innovation Horizons is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

IPCE CREDITS

This activity was planned by and for the healthcare team, and learners will receive 1.25 Interprofessional Continuing Education (IPCE) credits for learning and change.

Available Credit

  • 1.25 ACPE Pharmacist
  • 1.25 ACPE Pharmacy Technician
  • 1.25 AMA PRA Category 1 Credit™
  • 1.25 Nursing Hours
  • 1.25 Completion
Please login or register to take this course.

Required Hardware/Software

High-Speed Internet Connection

Adobe Reader for PDF file download

Browser:

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